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CUSTOMER SERVICE  
 
1. ABOUT ESSENTIAL MALL
2. PAYMENT & SECURITY
3. RETURN POLICY
4. PRODUCT GUARANTEE
5. INTERNATIONAL ORDERS
6. ESSENTIAL MALL TERMS OF USE
 
About Essential Mall  
 

essentialmall.com.au is Australia’s most prominent on-line discount fragrance retailer specializing in the sale of genuine designer fragrances, bath and body, cosmetics and skin products and related gifts and accessories for men, women and children.

With over 15,000 items from over 400 brands, we have the largest range available in Australia of Make Up, Skincare and Fragrance, all at hugely discounted prices.

We have offices in Australia, Hong Kong, United Arab Emirates and planning to expand to USA and UK by end of 2008.

Australian Postal Address:
PO Box 421
Brighton Le Sands
Sydney NSW 2216

U.A.E. Postal Address:
RAK Free Trade Zone
PO Box 10559
Ras Al Khaimah
United Arab Emirates

Hong Kong Postal Address:
Strawberry Fields
No. 4 A Kung Ngam Village Road
Shau Kei Wan
Hong Kong

 
Payment & Security  
 

Essential Mall accepts Visa, Mastercard, Bankcard, American Express, and Diners Club credit cards.

All payment are processed via ANZ secure online payment gateway system. Your credit card information does not even come to us, everything is done by ANZ bank. So rest assured that we have the safest payment system.

Paying by credit card is the quickest and most reliable way to receive your order. Credit cards are charged when the order is placed and shipped within 1 to 2 business days unless the item is out of stock, in which you will be notified.

If you would like to pay by money order or cheque, please make payable to Essential Mall and send it to the address below. Please include your order number.

PO Box 421, Brighton Le Sands, NSW 2216

NOTE: Paying by money order typically delays your order about 7 to 10 days. Essential Mall must wait until we receive your money order and the funds must be cleaered, before any merchandise can be shipped.

 
Return Policy  
 

Essential Mall strives to satisfy the customer, without you we wouldn't be in business. If for any reason you are dissatisfied with our product, simply follow the directions below to return the order within 30 days of purchase date and we will promptly process your request and refund your money (less shipping charge of $8.90 and 10% restocking fee) via crediting your credit card. We can not refund if the item has been used or opened.

Please send us an email on info@essentialmall.com.au and we will get back to you with directions of what to do next.

 
Product Guarantee  
 

Essential Mall only carries original designer fragrances. Absolutely no knockoffs or impostor fragrances are sold at Essential Mall. We aim to have the lowest price on the Internet and make every attempt to get the fragrance you desire. If you're not completely satisfied with your purchase, feel free to return it within 30 days for a refund.

 
International orders  
 

At present we only ship to Australia and New Zealand. We do accept international credit cards, however all payments are made in Australian dollars.

 
Essential Mall Terms of Use  
 

Please read these terms carefully before using or accessing this site. By using or accessing the site, you agree to be bound by these terms. Essential Mall may amend these terms at any time and all amendments will take effect immediately on posting of the amended terms.

Agreement between user and Essential Mall
Essential Mall Web Site is offered to you and conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of Essential Mall Web Site constitutes your agreement to all such terms, conditions, and notices.

Modify Services
Essential Mall may modify, suspend, discontinue or expand the extent of the services provided on this site at any time in its absolute discretion.

Information on this site
Essential Mall Web Site presents information provided by our suppliers. We make no representations as to the accuracy of the information presented at or via the Web Site.

Proprietary Rights
You acknowledge and agree that:
a) the Web Site and any necessary software used in connection with the Web Site contain proprietary and confidential information that is protected by applicable intellectual property and other laws;
b) The Content contained in sponsor advertisements or information presented to you via the Web Site or third parties such as advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Except as expressly authorised by Essential Mall or the relevant third parties, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Web Site, in whole or in part.

Indemnity
Essential Mall relies on you observing these terms at all times. You agree to indemnify and hold Essential Mall and its officers and employees harmless from any claims of any nature whatsoever (including legal costs) by any third party arising out of or in connection with your use of this site. The indemnity is this clause extends to and covers your breach of these terms.

 
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